Rewards Program

RPMS (Rewards Program Management System)

IF YOU GIVE INCENTIVES, REVENUE AND CUSTOMER LOYALTY WILL INCREASE

A Proven, Powerful Retention Tool

Give customers an incentive for making a purchase at your dealership. Reward cards allow customers to accrue points for purchases and then later redeem those points for service, or products. Reward cards can also be used as a coupon program, to motivate consumption of profitable products or services.

Build Trust and Loyalty While Increasing Revenue

Build trust and customer loyalty by giving your customer added value with customer rewards. NADA says customers are more likely to return for their next service and vehicle purchase if you build a good relationship with them through the deal. RPMS will drive customers back to the dealership increasing parts and service revenue.

Types of Reward Cards

• RPMS - Rewards Program Management
  • Merchant driven program; you control the point system, coupons, and reward thresholds
  • Reward Card personalized with customer name and dealer defined graphics
  • Customers are issued cards from DMS pull
  • Cards can be pre-loaded with 500 points worth $50.00 to be spent at your dealership
  • Ability to accumulate points at the rate of one point per "customer pay" dollar spent and/or offer "coupons" or specials
  • Points are redeemed at the rate of 10% towards next accessory, parts, or service purchase and/or points are redeemed towards other merchant premiums such as Starbucks gift card, movie cards, dinners out, etc.
  • Each customer is mailed a "Welcome Package":
    • A personalized RPMS Reward Card
    • A personalized letter from the dealership, thanking customer for business and explaining RPMS rewards program.
    • A certificate showing services, products, and awards
  • Web based - use anywhere in the dealership, even at multiple locations
  • Automatic emails: thank you for your purchase and quarterly point updates
• Easy Rewards
  • Reward Card with dealer defined graphics and identification number
  • Customer is entered into program and assigned a card
  • Pre-loaded card with 500 points worth $50.00 to be spent at your dealership
  • Accumulates points at the rate of one point per "customer pay" dollar spent
  • Points are redeemed at the rate of 10% towards next accessory, parts, or service purchase
  • Dealership hands customer card, and welcome package
  • Web based - use anywhere in the dealership, even at multiple locations
  • Automatic email to customer with quarterly points statement

Advantages

• Customer personal web page to check points balance
• Stay in contact with your customers with automatic emails - quarterly email statements keeps your dealership in your customers mind
• Real-time statistical and analysis reports
• Customer can be serviced anytime, even if card is lost
• Easy to use and to customize
• Free support and on-line training
• PROVEN HISTORY

Common Goal of Servicing Customers

Your dealership is comprised of several departments. Typically, they operate with little interaction with one another. Reward cards pull those departments together with one common goal of servicing customers. Reward Cards benefits all major revenue centers: sales, service, parts and F/I by adding incremental revenue to each department.

Whether or not your customer remembers you when it comes time to have their vehicle serviced and next vehicle purchased, is the big question. Customer relationships are built in the service drive; give those customers a reason to come back with value added R.P.M.S. - Rewards Program Managment System.

 

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*** eNet Buzz, Inc. Has no connection to MediaTrac LLC. Although Media Trac LLC has tried to use loyaltytrac.com and other similar names, there is no legal connection between the two parties.